We are happy to personalize your order with a name on request.

The name embroidery makes our products unmistakable and unique gifts. In our in-house workshop, we embroider the favorites individually with your desired name or lettering.

We use very high quality embroidery thread which is of course Ökotex Standard certified.

This is how it works:

1. Select product
2. Embroidered inscription - Select embroidered name
3. Enter name in the field
4. Select font & thread color
5. Order

Care instructions for cuddly toys

The cover of the cuddly sheep & dog is removable and can be washed.

1. Open the zipper at the bottom
2. Remove the wool fleece
3. Wash the cover at 40°C and DO NOT tumble dry
4. Reinsert the wool fleece - Air the wool fleece regularly

Yes, there are replacement fillings for normal sizes and XXL cuddly toys and sheep's wool cushions

Replacement filling, 30×40 cm

Replacement filling, 40×60 cm

Delivery costs

In addition to the prices quoted, we charge a flat rate of 5.90 euros per order for delivery within Germany. All other countries and the corresponding shipping costs can be found in the shopping cart under country selection. (including statutory value added tax).

The shipping costs will be clearly communicated to you in the shopping cart system and on the order page.

Exchange & Returns

Unfortunately, personalized items cannot be exchanged!

How can I exchange a non-personalized product?

Wenn Sie ein Produkt, das nicht personalisiert ist, umtauschen möchten, senden Sie eine E-Mail mit der Bestellnummer an die E-Mailadresse: reklamation@diegraefin.net

You will then receive a returns label and the parcel will be collected from you.

Returns are free of charge and the purchase price will be refunded.

Damaged or faulty delivery?

If you have received an incorrect item from us, we would like to apologize. We will of course replace it as quickly as possible.

Schreiben Sie eine E-Mail mit der Bestellnummer an die E-Mailadresse: reklamation@diegraefin.netund wir kümmern uns, so schnell wie möglich, Ihnen ein Lächeln ins Gesicht zaubern zu können.

Sie erhalten dann einen Retourenaufkleber und das Paket wird bei Ihnen abgeholt.

Delivery times

Unless otherwise stated in the respective offer, delivery will be made within 5-7 working days.

Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in a single shipment unless we have made other arrangements with you.

Die Lieferzeit bestimmt sich in diesem Fall nach dem Artikel mit der längsten Lieferzeit den Sie bestellt haben.

To subscribe to the newsletter, you must check the box “I would like to receive news and exclusive offers” during the ordering process.

We will write to you, for example, when we have a new product in the store and there are special marketing campaigns and much more. From time to time there is also a personal discount code for you.